Pets are not included in the checked baggage allowance of 20kg per paying Guest and excess baggage charges must be raised, irrespective of any other baggage.The maximum allowable weight per bag is 32kg.

 
Please note that pet fees are NOT prepaid and are paid only at the airport and that the number of pets allowed as cargo is subject to space availability.

Please call our call centre on  0861 1MANGO (0861 162646) to book your pet.

Pets in the Cabin
No pet containers are permitted in the passenger cabin of the aircraft.

 

Pets in the Cargo Hold
Animals are accepted for transport in the pressurized cargo hold.
Only two (2) containers will be accepted in the belly of each aircraft.
Only one (1) animal is permitted in each container. 
The container must be leak proof and must meet all government requirements for safe and humane transport. 
Soft sided containers are NOT allowed in the cargo hold of the aircraft.
Containers must be made of metal, polyethylene, or fibreglass.
Containers are subject to inspection and approval by Mango.
Pet containers must be accompanied by a ticketed guest at check in.
ONE (1) ticketed guest may transport TWO (2) pet containers in the cargo department if there is space available.

Service Animals
Mango accepts, without charge, any type of service animal trained to lead the hearing or visually impaired, or trained in special assistance to the disabled.
Mango reserves the right to request medical documentation for any service animal stating that the passenger must have the animal with them. 
The Service Animal will remain with the guest, generally in the front row of the aircraft. 
The animal must at all times be properly harnessed.
Animals in training are also allowed to board the aircraft at no charge, but must be properly harnessed, and stay with the guest at all times, and are generally seated in the first row.  Documentation is necessary for travel.
Animals trained to detect explosives or search and rescue on official status may be transported under the same guidelines.

Documentation must be faxed to: 0865 222 950 before booking can be confirmed.

Once again, if you need a hand, please call us on 0861 1MANGO (0861 162646)

Infants sitting on an adult’s lap must be older than 7 days and younger than 24 months. We may ask to see the infant’s birth certificate.

If a child turns 2 years of age during their trip, a one-way ticket must be purchased for the return flight as the child will no longer qualify as a lap child.

Passengers travelling with lap children will not be seated in emergency exit rows. No more than 1 lap child will be seated in the same row since there are only six oxygen masks per row.

 

Handicapped passengers are welcome on Mango flights. We will make every effort to accommodate those with disabilities and to make their trip with us as comfortable as possible.

Mango will happily accommodate any unaccompanied impaired or handicapped passenger who is able to care for their own physical needs in-flight, or one who is accompanied by a competent attendant.

However Mango may decline to transport, or remove from any flight, a non-ambulatory passenger who is unable to board, disembark, or move about the aircraft unassisted. 

Wheelchair Availability
In order to meet our customers' special requests, we are pleased to be able to offer more than one type of wheelchair.

1) WCHR (Wheelchair) for guests who require a wheelchair for the distance to and from the aircraft who can climb stairs but cannot walk long distances.  No limit to allowance per aircraft.

2) WCHS (Wheelchair/PAU) for guests who require a wheelchair for the distance to and from the aircraft and up and down the stairs. A Passenger Aid Unit (PAU) will be provided for guests who cannot climb stairs at all.  Only Two (2) PAU requests per aircraft.

3) WCHC (Wheelchair to Cabin seat) for guests who are completely immobile E.g. Paraplegics. This is for guests who would require a wheelchair to and from the aircraft via the PAU and to and from their cabin seat. The guest’s weight needs to be provided at the time of booking.  This is also for guests who are checking in their own wheelchairs.  Only Two (2) PAU requests per aircraft.