A completed claim form that has been signed by the Insured Person, copies of the booking confirmation, the Travel Insurance Certificate and other items that may be necessary are required on all claims together with the following documents for the different types of losses.

Trip Cancellation and Trip Interruption

(a) Relevant Medical certificates or death certificates in the case of death.

(b) Original booking confirmation or Travel documents.

Baggage and Personal Effects Loss

(a) The Insured Person must obtain a Passenger/Property irregularity report from Mango, in order to substantiate the claim.

(b) Police Report to be submitted if due to Theft.

(c) Receipts to be submitted as proof of payment.

Baggage Delay

(a) Passenger/Property irregularity report from Mango must be submitted with any claim anCompany’s liability is subject to it receiving original receipts for the essential expenses incurred.

(b) Receipts for reasonable essential expenses purchased, to be submitted.

Flight Delay