MANGO MEDICALLY-COMPROMISED GUEST POLICY
For Medical bookings please contact 0861 113 818, please download this form, complete and fax to 086 522 2951.
In order for us to organise your special service request please ensure that your booking is confimed 48 hours prior to Departure.
Responsibility:
The onus rests upon the guest to advise Mango through the special reservation agent, any disability or health problem when making a reservation. Failure to do so, will result in the guest being inconvenienced and refused carriage. In most cases a medical certificate is needed in order to get confirmation and/or clearance from Mango before confirmation of travel. Mango does not accept guests suffering from infectious diseases which can be transmitted to others.
Medically Compromised Guests:
A Medically Compromised guest is a person who is physically or mentally compromised due to illness, injury, congenital malfunction or other temporary or permanent incapacity or disability, who cannot assist himself or herself and is not likely to require medical care, but needs to be accompanied by a person to provide comfort during the flight and to assist in any emergency flight procedure.
They are classified as Disabled Guests and Medical Guests:
Disabled Guests include those who have permanent but stable disabilities, ie paralysis of all or part of the body, mentally challenged, multiple sclerosis, deafness and blindness.
These guests do NOT require a medical clearance from a doctor to travel, but must still submit the Medical Form to indicate their condition/disability when making a booking to travel on Mango.
These disabilities include, but are not limited to:
- Guests requiring a wheelchair
- Blind/vision impaired guests
- Deaf/hearing Impaired Guests
- Elderly guests
- Diabetic guests (no complications)
- Pregnant guests
- Young Guests
- Infants
- Paraplegics
- Quadriplegics
- Disabled by polio
- Oversized Guests
Disabled guests may NEVER be seated in emergency rows.
These guests must report to the check-in counters at least ninety (90) minutes prior to departure as Mango prefers to board these guests first.
Definition: